💻 Technical Support – Full-Time
Tabnova is looking for technically skilled professionals with strong communication abilities to join the team as Technical Support Executives. This role requires excellent troubleshooting skills, customer interaction, and the ability to manage multiple technical cases efficiently.
If you are passionate about resolving technical issues and providing top-notch customer service, this opportunity is for you.
📌 Job Summary
| Category | Details |
|---|---|
| Role | Technical Support Executive |
| Company | Tabnova |
| Employment Type | Full-Time |
| Department | Technical Support |
| Qualification | Bachelor’s Degree in Computer Science / IT |
| Experience | Prior experience in Tech/Desk Support preferred |
| Skills Required | Windows OS, MS Office, Remote Support Tools |
| Application Email | careers@tabnova.com |
🎯 Role Overview
As a Technical Support Executive, you will troubleshoot hardware and software issues, provide timely and accurate customer feedback, and assist in deploying new applications. You will communicate directly with customers via calls and written documentation, ensuring smooth problem resolution and high customer satisfaction.
This role demands strong problem-solving skills, attention to detail, and excellent verbal and written English communication.
🛠 Key Responsibilities
✅ Customer Support & Troubleshooting
- Interact directly with customers to identify and resolve technical issues
- Guide users through step-by-step solutions
- Provide timely and accurate feedback
- Follow up to ensure complete issue resolution
✅ Hardware & Software Management
- Install and configure hardware and software systems
- Replace or repair faulty components when necessary
- Conduct electrical safety checks on equipment
✅ Documentation & Case Handling
- Create procedural documentation and support guides
- Manage multiple support cases simultaneously
- Use help desk software and remote desktop tools effectively
✅ Technology Evaluation
- Test and evaluate new technologies
- Support roll-out and implementation of new applications
💡 Required Skills & Qualifications
- Bachelor’s Degree in Computer Science / Information Technology
- Prior experience in Technical Support / Desktop Support
- Proficiency in:
- Microsoft Windows
- MS Word, Excel, PowerPoint
- Experience with remote desktop tools and help desk software
- Strong problem-solving and analytical skills
- Excellent interpersonal skills
- Strong written and verbal communication in English
📧 How to Apply
Interested candidates can share their updated resume at:
careers@tabnova.com
