🚀 Technical Support – Level 1 (Remote / WFH)
MNJ SOFTWARE is one of the fastest-growing Information Technology companies, delivering IT services, consulting, business solutions, and outsourcing to global enterprises. With a consulting-led integrated portfolio and a strong Global Network Delivery Model, MNJ SOFTWARE is committed to operational excellence, innovation, and long-term client partnerships.
If you are looking to energize your career with a company focused on growth, quality, and real business impact, this opportunity could be your next step.
📌 Job Summary
| Category | Details |
|---|---|
| Job ID | J0188 |
| Role | Technical Support – Level 1 |
| Company | MNJ SOFTWARE |
| Location | Remote (Work From Home) |
| Employment Type | Permanent / Contract (Project Based / C2H) |
| Experience Required | 2 – 6 Years |
| Qualification | Bachelor’s Degree (Business, Marketing or related discipline) |
| Work Schedule | Full-Time (Mon–Fri, 9-hour shifts between 6am–10pm IST or 6pm–6am IST) |
| Compensation | Best in Industry |
🎯 About the Role
As a Technical Support – Level 1 professional, you will support design, development, and implementation activities across custom projects and products. You will work closely with leads, testers, customers, project managers, and designers to ensure smooth service delivery.
The role primarily focuses on web hosting technical support, customer handling, and help desk management.
🛠 Key Responsibilities
✅ Customer & Technical Support
- Provide inbound support via telephone and live chat
- Process and respond to help desk tickets
- Assist customers with hosting-related technical issues
✅ Web Hosting & Server Management
- Support hosting environments such as:
- cPanel / WHM
- CloudLinux
- Softaculous
- WHMCS
- Kayako Help Desk
- Troubleshoot CMS installations (WordPress, Drupal, Joomla)
- Diagnose HTTP errors, DNS configuration issues, FTP connections, email setup
- Handle PHP errors, MySQL configuration, cron jobs
✅ Sales & Order Processing
- Process sales orders efficiently
- Maintain professional customer communication
💡 Technical & Functional Skills
- 2–3 years of experience in cPanel/WHM & Web Hosting Industry
- Understanding of Shared, Reseller, and VPS hosting
- Experience with open-source CMS platforms
- Strong troubleshooting capabilities
- Reliable high-speed internet connection
- Comfortable interacting with customers via phone, ticket, and chat
🌟 Personal Attributes
- Analytical mindset with strong problem-solving skills
- Independent thinker
- Team player with strong collaboration skills
- Professionalism and ability to work under pressure
- Strong planning and organizational abilities
📝 Recruitment Process
- Aptitude Test
- Technical Test
- Interview Rounds
- Medical Health Checkup
🌍 Additional Information
- Only candidates authorized to work in India can apply (No visa sponsorship).
- English fluency (oral & written) is mandatory.
- Equal Opportunity Employer – MNJ SOFTWARE promotes diversity and gender equality.
- No recruitment fee is charged at any stage.
- Selection is based on merit, competence, and integrity.
🎯 Why Join MNJ SOFTWARE?
- Opportunity to work with a globally growing IT services organization
- Exposure to diverse international projects
- Work From Home flexibility
- Competitive industry compensation
- Long-term strategic growth and learning opportunities
If you are passionate about technical support, web hosting environments, and customer service excellence, the Technical Support – Level 1 role at MNJ SOFTWARE offers an exciting opportunity to grow your IT career. 🚀
