Wipro is Hiring for Test Engineer | Software Testing Jobs

Wipro is Hiring for Test Engineer | Software Testing Jobs

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Good Quality Interaction with Customers:

1. Email Communication: Provide prompt and effective responses to customer inquiries and ensure the content of emails is clear, concise, and informative.
2. Fault Report Tracking: Efficiently track and manage customer fault reports, ensuring timely resolution and updates on progress.
3. Voice Calls: Conduct professional and courteous voice calls with customers, actively listening to their concerns and providing appropriate assistance.
4. Business Etiquette: Demonstrate proper business etiquette in all interactions with customers, maintaining a professional and respectful tone.

On-Time Deliveries and Updates:

1. WSRs and Test Execution Reports: Deliver Weekly Status Reports (WSRs) and Test Execution Reports on time, providing accurate and comprehensive updates on testing progress.
2. Test Management Repository: Update relevant dashboards in the Test Management Repository to ensure stakeholders have access to real-time information regarding test execution.

Accurate Effort Updates:

1. eCube, TMS, and Project Trackers: Regularly update and maintain accurate effort information in eCube, TMS, and other project-related trackers, enabling effective project management and resource allocation.

Timely Response and Complaint Management:

1. Timely Response to Customer Requests: Respond promptly to customer requests, addressing their needs in a timely manner and ensuring high customer satisfaction.
2. Complaint Management: Proactively address and resolve any instances of complaints, both internally and externally, to maintain positive relationships and prevent future issues.

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Stakeholder Interaction:

Internal Stakeholders:

1. Lead Test Engineer and Project Manager: Provide regular reporting and updates to the lead test engineer and project manager, keeping them informed about testing progress and any relevant issues.
2. Software Developers: Coordinate with software developers to ensure seamless collaboration and provide necessary testing solutions and support.

External Stakeholders:

1. Clients: Understand client requirements and provide appropriate solutions and support to meet their needs effectively.

Competencies:

1. Leveraging Technology: Demonstrate knowledge of current and upcoming technology, including automation, tools, and systems, to enhance efficiency and effectiveness in the testing function.
2. Process Excellence: Adhere to standards and norms to consistently produce quality results, effectively control risks, and minimize process exceptions.
3. Technical Knowledge: Possess expertise in various testing tools, automation tools, customization, and their implementation at client sites.

Competency Levels:

1. Foundation: Understand the competency requirements and demonstrate them partially with minimal guidance.
2. Competent: Consistently demonstrate the full range of competencies without guidance, even in challenging and unfamiliar situations.
3. Expert: Apply competencies in all situations and serve as a guide to others.
4. Master: Coach others, build organizational capability in the competency area, and be recognized as a key resource in the organization.

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Behavioral Competencies:

1. Formulation & Prioritization
2. Client Centricity
3. Execution Excellence
4. Passion for Results
5. Confidence

Performance Parameters:

1. Understanding Test Requirements and Test Case Design:
   • Ensure error-free testing solutions.
   • Minimize process exceptions.
   • Achieve 100% SLA compliance.
   • Measure the number of automations done using VB and macros.
2. Execute Test Cases and Reporting:
   • Measure testing efficiency and quality.
   • Ensure on-time delivery of test cases.
   • Troubleshoot queries within the agreed-upon turnaround time (TAT).
   • Evaluate customer satisfaction through CSAT scores.

How to Apply

1. Click on the provided link.
2. Read the information.
3. Click on the “Apply” button.
4. Fill in your details, upload your resume and proceed to the next step.